At Duened, we are committed to delivering your orders quickly, safely, and reliably. Please review our updated shipping policy below.
1. Processing Time
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an email confirmation once your order has been processed.
2. Shipping Rates
- Flat Rate Shipping: $8.99 per order.
- Shipping costs are clearly displayed at checkout before you complete your purchase.
- Free shipping promotions (if available) will be automatically applied at checkout.
3. Delivery Time
- Standard Delivery (U.S.): 4–7 business days.
- Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen events.
- Orders are shipped via trusted carriers such as USPS, UPS, or FedEx, depending on your location and product availability.
4. Order Tracking
- Once your order ships, you will receive an email containing your tracking number and carrier information.
- You can use this tracking number to monitor your shipment’s progress until it arrives.
5. Shipping Locations
- We currently ship orders within the United States only.
- We do not ship to P.O. Boxes, APO/FPO, or international addresses at this time (unless otherwise stated at checkout).
6. Delays or Shipping Issues
- Duened is not responsible for delays caused by shipping carriers or factors beyond our control (e.g., severe weather, natural disasters, labor strikes, or carrier errors).
- If your order is significantly delayed or lost, please contact us at [email protected], and our team will assist you promptly.
7. Incorrect or Incomplete Address
- Customers are responsible for ensuring that their shipping address is correct at the time of purchase.
- Duened is not liable for packages delivered to incorrect or incomplete addresses provided by the customer.
- If you realize an address error after placing your order, please contact us immediately — we’ll do our best to update it before shipment.
8. Returns & Refunds
If you are unsatisfied with your purchase or your item arrives damaged, please review our
Returns & Refunds Policy for detailed instructions on returns, exchanges, and refunds.
9. Contact Information
For any shipping-related questions or concerns, please reach out to us:
Email: [email protected]
Phone: (+1) 352-915-0429
Working Hours: 9:00 AM – 5:00 PM (EST), Monday to Saturday
Address: 232 Cumberland Glen Ln SE, Smyrna, GA 30080, United States