At Duened, we understand that plans can change. We want to make the order cancellation process as smooth and transparent as possible. Please review our cancellation policy below.
1. Order Cancellation Before Shipment
- Orders can be canceled before they have been shipped.
- To request a cancellation, please contact us as soon as possible at [email protected] with your order number and details.
- If your order has not yet shipped, we will process a full refund to your original payment method.
- Our team will respond to cancellation requests within 24 hours (business days).
2. Orders Already Shipped
- Once an order has been shipped, it cannot be canceled.
- However, you may still return the item(s) in accordance with our Returns & Refunds Policy after delivery.
3. Refund Processing
- Approved cancellations are refunded to the original payment method used at checkout.
- Refunds are typically processed within 5–8 business days after confirmation.
- You will receive an email notification once your refund has been issued.
4. Special Circumstances
- If an item becomes out of stock or unavailable after purchase, Duened reserves the right to cancel the order.
- In such cases, you will be notified promptly and receive a full refund to your original payment method.
- If you made a duplicate order or encounter an accidental payment, please contact us immediately, and we will assist you in resolving the issue.
5. Contact Information
For any questions or cancellation requests, please reach out to us:
Email: [email protected]
Phone: (+1) 352-915-0429
Working Hours: 9:00 AM – 5:00 PM (EST), Monday – Saturday
Address: 232 Cumberland Glen Ln SE, Smyrna, GA 30080, United States