At Duened, we strive to provide a secure and transparent payment experience. Please review our Billing Terms & Conditions below for details about payment methods, billing procedures, and refund processing.
1. Accepted Payment Methods
We accept the following payment options for your convenience:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club
- PayPal
- Gift Cards (when available at checkout)
All payments are processed securely through trusted third-party payment gateways.
2. Currency
All transactions are processed in U.S. Dollars (USD).
Your bank or card issuer may apply currency conversion or international transaction fees if you are outside the United States.
3. Billing Process
- Your selected payment method will be charged at the time of order confirmation.
- You will receive an email confirmation once your payment has been successfully processed.
- If payment authorization fails or cannot be verified, your order will not be completed and you will be notified.
4. Pricing Accuracy
- All product prices displayed on our website are current and regularly reviewed.
- In the event of a pricing or listing error, Duened reserves the right to correct the error or cancel the affected order.
- If payment has already been made for a canceled order, a full refund will be issued immediately.
5. Taxes
- Applicable state and local sales taxes are calculated and displayed at checkout, based on your shipping address.
- You are responsible for any additional taxes or import duties that may apply outside the United States (if applicable in the future).
6. Refunds
- Refunds are issued to the original payment method used at checkout.
- Once approved, refunds are typically processed within 5–8 business days, depending on your financial institution.
- Please refer to our Returns & Refunds Policy for details on refund eligibility and procedures.
7. Security of Transactions
- All payments are processed using SSL-encrypted payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standards).
- Duened does not store full credit or debit card details on its servers.
- We continuously monitor for potential fraud or unauthorized activity to keep your information safe.
8. Contact Information
For any billing-related questions, concerns, or issues, please contact us:
Email: [email protected]
Phone: (+1) 352-915-0429
Working Hours: 9:00 AM – 5:00 PM (EST), Monday – Saturday
Address: 232 Cumberland Glen Ln SE, Smyrna, GA 30080, United States