FAQ

1. What is Duened?

Duened is a fashion brand offering modern and stylish clothing designed for everyday comfort and confidence.
We provide high-quality apparel at affordable prices and ship orders worldwide.

2. Where do you ship from?

We ship from our main fulfillment centers depending on product availability and your shipping destination.

Trusted carriers include local postal services and international couriers such as DHL and EMS.

3. How long does shipping take?

Delivery times vary by location:

• Domestic: 5–10 business days
• International: 10–20 business days

These estimates do not include processing time (1–3 business days).
For more details, please refer to our Shipping Policy.

4. How much is shipping?

Shipping costs are calculated automatically at checkout based on your address and chosen shipping method.

Free shipping may be available for orders above a certain value.

5. Do you offer order tracking?

Yes. Once your order ships, you will receive a tracking number via email or SMS.
You can track your package directly on the carrier’s website.

6. Can I cancel or change my order?

Orders can be canceled before they are shipped.
Once shipped, orders cannot be changed or canceled.

For full details, please see our Cancellation Policy.

7. What is your return policy?

You may return eligible items within 7 days of delivery. All returned items must be:

• Unworn
• Unwashed
• In original condition
• In original packaging

Customized or final sale items are not eligible for return.
Please see our Returns & Refunds Policy for complete details.

8. What should I do if I receive a damaged or incorrect item?

Please contact us at
[email protected]
within 7 days of delivery. Photos may be requested for verification.
We will replace the item or issue a refund at no additional cost.

9. What payment methods do you accept?

We currently accept:

• Visa
• Mastercard
• American Express
• JCB
• PayPal
• Bank transfer (where available)
• Cash on Delivery (COD, selected areas)

All payments are processed securely. See our Payment & Billing Terms for more information.

10. Do you store my credit card information?

No. Duened does not store your full payment details.
All transactions are processed through secure, encrypted third-party payment gateways (SSL protected).

11. Do you ship internationally?

Yes, we provide international shipping to supported countries.
Shipping times and fees for your region will appear during checkout.

12. Will I have to pay customs or import fees?

Depending on your country, customs, VAT, or import duties may apply.
These fees are the responsibility of the buyer.