Welcome to Duened’s Help Center.
Below are answers to our most commonly asked questions about orders, shipping, returns, payments, and more.
If you can’t find the information you’re looking for, please contact our support team at [email protected] — we’re happy to help.
Orders & Processing
Q1: How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Q2: Can I change or cancel my order after placing it?
You may request a cancellation before your order has shipped by contacting us at [email protected].
If your order has already shipped, please refer to our Returns & Refunds Policy for options after delivery.
Q3: What happens if I entered the wrong shipping address?
Please contact us immediately after placing your order. If your package hasn’t shipped yet, we’ll do our best to update your address.
Once the order is shipped, Duened is not responsible for incorrect or incomplete addresses provided by the customer.
Shipping & Delivery
Q4: How much does shipping cost?
We offer flat-rate shipping of $8.99 per order within the United States.
Q5: How long does delivery take?
Standard delivery typically takes 4–7 business days after shipment, depending on your location.
Q6: Which carriers do you use?
We ship via trusted carriers such as USPS, UPS, and FedEx, depending on location and product availability.
Q7: Do you offer international shipping?
Currently, we ship to U.S. addresses only. International shipping may be available in the future.
Payments & Billing
Q8: What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), PayPal, and Duened Gift Cards (if available).
For more details, see our Payment Methods page.
Q9: When will my card be charged?
Your payment method is charged at the time of order confirmation, and you’ll receive an email receipt once the payment is successful.
Q10: Is my payment information secure?
Absolutely. All transactions are SSL-encrypted and processed through PCI-DSS–compliant payment gateways.
We never store or have access to your full card details.
Returns & Refunds
Q11: What is your return policy?
You can return most unused items in their original condition within 28 days of delivery.
For more information, please review our Returns & Refunds Policy.
Q12: How long do refunds take?
Approved refunds are processed within 5–8 business days to your original payment method.
Q13: What should I do if my item arrives damaged or incorrect?
Please contact [email protected] within 28 days of delivery, and we’ll arrange a replacement or refund at no additional cost.
Account & Privacy
Q14: Do I need an account to make a purchase?
No — you can check out as a guest. However, creating an account allows you to view order history and track shipments more easily.
Q15: How is my personal information protected?
We take your privacy seriously. All personal data is protected by SSL encryption and handled in accordance with our Privacy Policy.
Contact & Support
Q16: How can I contact Duened?
You can reach our support team via:
- Email: [email protected]
- Phone: (+1) 352-915-0429
- Working Hours: 9:00 AM – 5:00 PM (EST), Monday to Saturday
- Address: 232 Cumberland Glen Ln SE, Smyrna, GA 30080, United States