At Duened, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard your data when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Information: name, email address, phone number, billing and shipping address.
- Payment Information: processed securely through trusted third-party payment gateways (we do not store full credit card details).
- Order Information: products purchased, order history, and transaction details.
- Technical Information: IP address, browser type, device details, and cookies for website performance and analytics.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders efficiently.
- Provide customer service and respond to inquiries.
- Send order confirmations, shipping updates, and service notifications.
- Improve our website, user experience, and product offerings.
- Comply with applicable laws and prevent fraudulent or unauthorized activity.
3. Sharing of Information
We do not sell, rent, or trade your personal information.
We only share limited data with:
- Service providers such as shipping carriers, payment processors, and IT partners necessary to complete your order.
- Legal authorities, if required by law or to protect our rights, customers, or security.
All third-party partners are contractually obligated to handle your data securely and use it only for authorized purposes.
4. Cookies and Tracking
Our website uses cookies to ensure proper functionality and enhance user experience.
Cookies may also help us analyze website traffic and performance.
You can manage or disable cookies in your browser settings, but certain features of our site may not function properly without them.
5. Data Security
- All payments are processed using secure SSL encryption.
- We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access or misuse.
- Duened does not store full payment card details on our servers.
6. Data Retention
We retain your personal data only as long as necessary to:
- Fulfill your order and provide services.
- Comply with legal or accounting obligations.
- Resolve disputes and enforce our agreements.
7. Your Rights
Depending on your location, you may have the right to:
- Access or request a copy of your personal data.
- Request correction or deletion of inaccurate information.
- Opt out of non-essential marketing communications.
- Withdraw consent for certain data uses where applicable.
To exercise these rights, please contact us at [email protected].
8. Children’s Privacy
Our website and services are intended for users 18 years and older.
We do not knowingly collect or store personal data from children under 18.
If you believe a minor has provided us with information, please contact us so we can delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
All updates will take effect immediately upon posting to this page.
We encourage you to review this policy periodically to stay informed about how we protect your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Email: [email protected]
Phone: (+1) 352-915-0429
Working Hours: 9:00 AM – 5:00 PM (EST), Monday – Saturday
Address: 232 Cumberland Glen Ln SE, Smyrna, GA 30080, United States